Privacy Policy
Bowel Cancer New Zealand is committed to protecting your personal information in accordance with the Privacy Act 2020. This policy explains how we collect, use, store, and safeguard your information across our website, support services, and events.
Bowel Cancer New Zealand is a charitable entity focused on bowel cancer awareness and support. We are not a healthcare provider.
Information we collect
We may collect personal information including your name, email address, phone number, postal address, and financial details when you:
- Make a donation or set up regular giving
- Subscribe to our newsletter
- Register for events or programmes
- Use our symptom checklist or contact forms
- Contact our nurse support line
- Apply to volunteer
- Use our website (technical browsing data)
Some parts of our website may be viewed without disclosing personal information.
Health information
Bowel Cancer New Zealand is not a health agency. However, information shared with our support services (including the nurse support line) is treated under the Health Information Privacy Code 2020 and kept confidential. Health information is never used for marketing purposes.
AI chatbot
Our AI chatbot collects conversation messages and session data to provide support. Our system automatically detects and masks personal information before conversations are stored. You can request deletion of your chatbot conversations at any time by contacting us.
How we use your information
We use your personal information to:
- Process donations and issue tax receipts
- Provide support services and respond to enquiries
- Send newsletters and updates (with your consent)
- Administer events and programmes
- Improve our services and website
- Meet legal and regulatory requirements
Sharing your information
We do not sell or rent your personal information. We may share information with:
- Trusted service providers who help us operate (e.g., payment processors, email platforms) under strict confidentiality agreements
- Healthcare professionals (with your consent)
- Fundraising partners where necessary
Some overseas disclosure may occur (Australia and United States) for hosting and service delivery.
Data retention
We retain personal information only as long as necessary for the purpose it was collected, or as required by law. For example, donation records are kept for 7 years to meet tax obligations. Marketing contacts are retained until you unsubscribe. You can request deletion of your personal information at any time.
Data security
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Our website uses encryption (HTTPS) and we store data securely.
Your rights
Under the Privacy Act 2020, you have the right to request access to, correction of, or deletion of your personal information. We aim to respond within 20 working days.
Cookies and analytics
Our website uses cookies and analytics tools to understand how visitors use our site. This data is aggregated and does not personally identify you. You can manage cookie preferences in your browser settings.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact the Privacy Officer
If you have questions about this privacy policy or how we handle your information:
- Phone: 0800 226 901
- Email: info@bowelcancernz.org.nz
Bowel Cancer New Zealand – Registered Charity CC44166